“Is shopping for solid wood kitchen cabinets online as secure as in a shop?” Question of the Week 03.07.16
“Is shopping for solid wood kitchen cabinets online as secure as in a shop?”
If thinking of buying solid wood kitchen cabinets online, it is only sensible to look for reassurance that your purchase is eligible for the same returns policies as if you were shopping in a store. For this reason, Ralph from Edgware telephoned us this week, before purchasing his new kitchen cabinetry.
“I’ve been looking at your kitchen cabinets online and the prices are fantastic. I know your company has an excellent reputation, but I just wanted to check about the safety of shopping on a website (rather than in a store) before placing my order. Are my consumer rights the same?”
Thank you for contacting us! As experts in solid wood kitchens, we are pleased that you have come to us to purchase your new kitchen cabinets and, as an internet retailer, it is very important to us that our customers feel happy and safe when shopping on our website.
As far as consumer rights are concerned, there is no difference between shopping on the internet and on the high street. This means that if your goods arrive damaged or not as described (an extremely rare occurrence for us, you’ll be pleased to know!), you are entitled to a refund or exchange (in line with the Sales of Goods Act).
Furthermore, there is an added advantage to shopping on our website, rather than with a high-street retailer. We purchase our solid oak cabinets and wooden worktops from suppliers to sell directly to our customers, allowing us to cut out the high-street ‘middle-man’. By doing this, we can sell our products at substantially lower prices than those offered in a shop. What’s more, we have many years of experience working with wood, which means – if you have any queries – you can rest assured that we know what we are talking about.
If you would like to order a cabinet sample before making your purchase, please visit our ‘Cabinet Samples’ page.
The Team @ Solid Wood Kitchen Cabinets
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