Preparing for Delivery of Oak Kitchens
Choose to purchase your new kitchen components from Solid Wood Kitchen Cabinets and not only will you be the proud owner of one of our incredibly high-quality oak kitchens, but you can also expect it to be delivered speedily and in one piece by our own two-man delivery fleet.
In this short information guide, you will find some handy details on preparing for receiving your kitchen delivery. We hope that by reading these tips we can help make receiving your order as easy as possible.
Because our entire range of cabinet components and other kitchen accessories is held in stock, this allows us to deliver both our flat-pack and pre-assembled cabinet orders (carcasses only) within 15 working days to many parts of the UK Mainland. Cabinets with doors and/or drawer frontals, or solid oak drawers will be delivered to the UK Mainland within 15 working days. After making your purchase, a member of our team will be in touch to confirm delivery arrangements.
Whilst our two-man delivery service is our most widely used service for most parts of England, Wales and Scotland, we occasionally have to offer alternative services operated by third-party couriers to cover deliveries outside of our delivery area. Please read the information below so that you are aware of the specific processes our couriers follow, allowing you to fully prepare for delivery.
Our In-House Two Man Delivery Service and Out of Area Replacements
Delivery on this service is available to all areas of England, along with the vast majority of mainland Wales and Scotland. Once your delivery has been booked in, a two hour time slot will be emailed to you the day before delivery. Our team will transport all items in your order to an accessible ground floor location of your choice; reusable packaging is used wherever possible so as to reduce any unnecessary wastage.
We do not yet offer the facility to choose a two hour time slot, as the routing of our drivers is based on maximising the efficiency whilst delivering to customers in a timely manner.
Our standard one-man delivery service operates between 8am and 6pm, and an able-bodied individual will need to be present to assist in offloading the goods on arrival. This is a kerbside delivery, so do ensure you have assistance on hand to move the items to a suitable storage location prior to installation.
With these external services, drivers are commonly allocated a 15 minute delivery window, so they must stick firmly to their guidelines in order to avoid inconveniencing other customers. Please ensure that you give all items a visual inspection before signing for the delivery, as this will ensure that we can deal swiftly with any issues that may arise (such as accidental damage inflicted during transit). If there are any issues with the delivery, but – for whatever reason – it cannot be refused, we recommend getting in touch with our customer support team immediately to find a resolution.
You can find further information on any of our delivery options by reading our delivery details page.
Before placing your order we strongly recommend that you double-check any measurements you have taken to ensure accuracy. To place your order correctly, you may need to know the length, width and height of your kitchen, and understand any anomalies that may inhibit straightforward fitting.
You may choose to base your order on a kitchen design from another company, but we do recommend checking all measurements and cabinet choices before placing your order, just in case any incorrect information has been given.
If for any reason the item you have ordered is incorrect, it is the customer’s responsibility to organise a return (unless you would rather that we collect the item(s) from you, in which case a collection fee will be charged).
We recommend planning your delivery as far in advance as is possible to ensure that everything goes according to plan. Consider the following when planning the delivery day:
Can you move the kitchen components from the point of delivery to their final position without obstruction?
Who will be at the property when your delivery arrives – do you have assistance from an able-bodied individual to help on the day?
Flat-packed cabinets and doors should be stored correctly if not being installed straight away. Do not rest them against a wall or store them near a radiator or other heat source and make sure that the items are easily accessible.
CLEARING THE DELIVERY ROUTE
Take time to consider the route the delivery team will take by starting at the entrance to your property and walking through to the storage location. Start by thinking about how accessible narrow entry points, gates or bends might be for our team to navigate.
If you live in a location that is served by narrow roads, we recommend checking that a large van will be able to reach your location without obstruction. If you think there may be any difficulties in delivering your order successfully, then please inform us prior to dispatch, so that we may make the necessary arrangements. Do note that our drivers are unable to carry items up and down stairs.
Please be aware that our drivers are unable to remove safety footwear when making deliveries, and as such you may wish to place protective sheets on the floor throughout your access route.
CHECKING YOUR ORDER
Once your items have been delivered to your home, you will need to check that each item is correct and undamaged. If for any reason you are not happy with any of the items delivered, you should: clearly mark this on the delivery note; return the items to the delivery driver; and – finally – make contact with our customer support team as soon as possible.
To learn more about returns and other aspects of our delivery, we recommend familiarising yourself with our terms and conditions before placing an order.
If you are looking for further information regarding the installation of your new kitchen, please refer to the other information guides on our website or contact us for additional advice. We’re here to help!
Please Note: As of May 2016, all cabinets are now pre-assembled for convenience and ease of installation.